FAQ
You can download your receipt as a PDF from the shipping confirmation email sent after your order has been shipped.
If you have not received the shipping confirmation email, please contact us through our contact form.
You can view your order history by logging in to your account.
If you are unable to view your order history, please contact us through our contact form with the name and phone number provided when placing your order. We will check your order details for you.
Orders cannot be canceled once shipping arrangements have begun.
If you wish to cancel your order before shipment, please contact us through our contact form. Please note that cancellation may not be possible depending on the status of shipping preparations or the payment method used.
Orders will be shipped within the following timeframes after order confirmation.
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- Domestic Shipping: Orders will be shipped within 4 business days after order confirmation.
- International Shipping: Orders will be shipped within 5 business days after order confirmation.
Delivery times after shipment vary depending on the destination.
Please note that shipping may take longer than usual due to order volume, transportation conditions, weather, or other circumstances.
Changes to your shipping address or preferred delivery date and time may be possible before your order has been shipped. However, we may be unable to accommodate changes depending on the status of shipping preparations or the payment method used.
Once your order has been shipped, please refer to the tracking number provided in your shipping confirmation email and contact the shipping carrier directly.
Free shipping is available for orders of ¥10,000 or more (including tax).
*For deliveries to Okinawa Prefecture and other remote islands, an additional shipping fee of ¥1,650 (including tax) applies.
International shipping fees vary depending on the destination country or region. Free shipping does not apply to international orders.
For shipping rates by region, please refer to our "Shipping Information" page.
We offer international shipping to selected countries and regions.
Some products, including Reed Diffusers and Hand Wash, are not eligible for international shipping.
For details on eligible destinations, shipping restrictions, shipping methods, customs duties, and other related information, please refer to our "International Shipping" page.
We offer gift wrapping services. If you would like to have your order gift wrapped, please select your preferred gift wrapping option on the cart page.
Please note that some products are not eligible for gift wrapping. For further details, please refer to our "Gift Wrapping" page.
We have three directly operated stores:
For store addresses, opening hours, and other details, please visit the respective store pages.
For other retailers carrying APFR products, please refer to our "Stockists" page.
You can arrange to collect your order at a Yamato Transport office.
Before placing your order, please confirm that your preferred Yamato Transport office accepts packages for pickup.
At checkout, enter the recipient's name in the name field and the address of your preferred Yamato Transport office in the shipping address field. At the end of the address, please add "ヤマト運輸 ○○営業所止め" (Hold for Pickup at Yamato Transport ○○ Office).
We do not accept requests for unattended delivery through our online store.
Once your order has been shipped, please refer to the tracking number provided in your shipping confirmation email and contact the shipping carrier directly to arrange unattended delivery.
Please note that APFR cannot be held responsible for any loss or theft occurring after unattended delivery has been requested.