SHIPPING
Shipping Methods
Orders are shipped via Yamato Transport (Kuroneko Yamato) or other carriers designated by APFR.
International orders are shipped via EMS, except for orders to the United States, which are shipped via FedEx.
Shipping Rates
Free shipping is available for orders of ¥10,000 or more (including tax).
Please note that for deliveries to Okinawa and other remote islands, only the standard shipping fee is waived on orders of ¥10,000 or more (including tax). An additional remote island surcharge of ¥1,650 (including tax) still applies.
Hokkaido — ¥660
Tohoku — ¥660
Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima
Kanto — ¥550
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi
Shinetsu — ¥660
Niigata, Nagano
Hokuriku — ¥660
Toyama, Ishikawa, Fukui
Tokai — ¥550
Gifu, Shizuoka, Aichi, Mie
Kinki — ¥660
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama
Chugoku — ¥660
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi
Shikoku — ¥660
Tokushima, Kagawa, Ehime, Kochi
Kyushu — ¥660
Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima
Okinawa & Other Remote Islands — ¥2,200
(Standard Shipping ¥550 + Remote Island Surcharge ¥1,650)
Order Dispatch
- Domestic Shipping
Shipped within 4 business days of order confirmation. - International Shipping
Shipped within 5 business days of order confirmation.
*Please note that shipping may take longer than usual due to order volume, transportation conditions, weather, or other unforeseen circumstances.
Order confirmation and shipping confirmation emails will be sent to the email address provided at checkout.
Depending on your email or device settings, emails from APFR may be directed to your spam or junk folder. Please ensure that emails from shop@apfr.jp are allowed in your email settings.
Delivery Date & Time
You may select your preferred delivery date and time slot at checkout.
Depending on the delivery location, we may not be able to accommodate your requested date and time. In such cases, your order will be shipped without a specified delivery date or time, for the earliest possible delivery.
Delivery date and time requests or changes cannot be accepted after an order has been placed. Once your order has been shipped, please refer to the tracking number provided in your shipping confirmation email and contact Yamato Transport directly to arrange any changes.
Shipping Address Changes
You may request a change to your delivery address before your order has been shipped.
However, changes may not be possible depending on the status of your order preparation or payment method.
If your order has already been shipped, please refer to the tracking number provided in your shipping confirmation email and contact the shipping carrier directly.
If you change your delivery address after your order has been shipped, additional shipping fees may apply for forwarding the package from the original delivery address to the new address. These fees may be charged to you upon delivery.
Combining Orders
We are unable to combine separately placed orders into a single shipment.
Incorrect or Incomplete Shipping Addresses
If we need to confirm any details regarding your order, such as an incomplete or incorrect shipping address, we may contact you at the email address provided at checkout from shop@apfr.jp.
If we do not receive a response within 7 business days of contacting you, your order may be canceled. Thank you for your understanding.
Returns Due to Failed Delivery
If a package is returned to APFR after the carrier's holding period has expired due to prolonged absence, an incorrect or incomplete address, refusal of delivery, or other customer-related reasons, we will contact you using the contact information provided with your order.
Please note that we may be unable to proceed with further arrangements if we cannot reach you due to incorrect or incomplete contact information, or if we do not receive a response within a reasonable period.
Please note the following regarding the handling of items returned to APFR.
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- Redelivery
If you wish to have your order redelivered, you will be responsible for the original shipping fees, return shipping fees, and any additional fees associated with redelivery. - Storage Period & Order Cancellations
If we do not receive a response after contacting you, returned items will be stored for a maximum of 3 months from the date they arrive back at APFR.
If we do not hear from you within this period, your order may be canceled. - Refunds
If your order is canceled, we will refund the product price minus the original shipping and return shipping fees. This also applies to orders that qualified for free shipping, in which case the shipping fees originally covered by APFR will be deducted from the refund.
Refunds will be processed using a method determined by APFR, depending on the original payment method and other relevant circumstances.
If we are unable to obtain the information or confirmation required to process your refund due to a lack of response, we may be unable to issue a refund.
- Redelivery
Shipping Methods
International orders are generally shipped via EMS (Express Mail Service), except for orders to the United States, which are shipped via FedEx.
Shipping methods may vary depending on the destination country or region and shipping conditions.
Shipping Rates
International shipping fees vary depending on the destination country or region. Shipping fees are calculated based on your delivery address and displayed at checkout.
Please note that free shipping offers for domestic orders do not apply to international orders.
Order Dispatch
Orders will be shipped within 5 business days of order confirmation.
Please note that shipping may take longer than usual due to order volume, transportation conditions, weather, or other unforeseen circumstances.
Order confirmation and shipping confirmation emails will be sent to the email address provided at checkout.
Depending on your email or device settings, emails from APFR may be directed to your spam or junk folder. Please ensure that emails from shop@apfr.jp are allowed in your email settings.
Products Not Eligible for International Shipping
The following products are not eligible for international shipping:
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- Reed Diffusers
- Hand Wash
If an order containing any of these products is placed for delivery outside Japan, we may cancel the order.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, value-added tax (VAT), customs clearance fees, and other charges imposed by the destination country or region. These charges are not included in the product price or shipping fees and are the responsibility of the customer.
We are unable to provide information on tax rates or customs procedures for individual countries or regions. For further details, please contact the customs authorities in your destination country or region.
Countries & Regions We Do Not Ship To
We do not ship to certain countries or regions.
Countries or regions that are not eligible for international shipping cannot be selected as shipping destinations.
If you live in a country or region where shipping is unavailable, please refer to our list of authorized retailers and consider purchasing from a retailer in your area.
Order Cancellations
We may cancel orders that we determine to have been placed for resale purposes or through third-party purchasing or import agents.
We may also cancel orders containing products that are not eligible for international shipping if the shipping destination is outside Japan.
Returns Due to Failed Delivery
If an order cannot be delivered and is returned to APFR due to prolonged absence, an incorrect or incomplete address, refusal of delivery, incomplete customs clearance procedures in the destination country or region, unpaid customs duties, import taxes or other charges, or other customer-related reasons, we will contact you using the contact information provided with your order.
Please note that we may be unable to proceed with further arrangements if we cannot reach you due to incorrect or incomplete contact information, or if we do not receive a response within a reasonable period.
Please note the following regarding the handling of items returned to APFR.
-
- Redelivery
If you wish to have your order redelivered, you may be responsible for the original shipping fees, return shipping fees, redelivery fees, and any other costs associated with redelivery. - Storage Period & Order Cancellations
If we do not receive a response after contacting you, returned items will be stored for a maximum of 3 months from the date they arrive back at APFR.If we do not hear from you within this period, your order may be canceled. - Refunds
In the event of cancellation, we will refund the product price minus the original shipping fees, return shipping fees, and any other costs incurred by APFR.Refunds will be processed using a method determined by APFR, depending on the original payment method and other relevant circumstances.If we are unable to obtain the information or confirmation required to process your refund due to a lack of response, we may be unable to issue a refund.
- Redelivery